CONTACT
Email:
dori (at) joyfulalchemy.com
Mail:
Joyful Alchemy
4333 Barbara Lane
Clinton, WA 98236
NEWS
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PRIVACY
Customer order information is used to process an order only. Customer email addresses may be used to send shipment updates. If your order contains an item that is out of stock, we will contact you by phone or email. No unsolicited mailings or phone calls are ever made. For our complete Privacy Policy, please click here.
ORDERING & PAYMENTS
We accept Visa, Mastercard, Discover, and American Express. Please note: Your credit card information is used to process your order only and is not maintained on our website or stored in our office.
SALES TAX
Washington State customers will have sales tax added to gift merchandise and their shipping. Tea and herbs are not taxable, nor is their shipping portion.
SHIPPING
We usually ship within 48 to 72 hours of order receipt. Orders during special events may take longer to ship. Packages are generally shipped via First Class (if small) or USPS Priority Mail, unless UPS is more cost effective due to size and weight of an order. If your order is large, you may receive more than one package. Our shopping cart is set up to process United States orders only.
During periods of high volume, such as sales and holidays, delivery may be delayed. We will attempt to let you know should this occur.
Merchandise Total Shipping
Up to $15.00 $5.95
$15.01 to $29.99 $7.95
$30.00 and over $10.95
RETURNS
We are very careful in our product selection and carefully inspect all merchandise before shipping to you. If you are not happy with your purchase, please contact us immediately upon receipt.
*Returns with the original purchase receipt will be exchanged or refunded in the original tender.
*Once opened, tea and food items are not returnable.
*Merchandise must be returned within 30 days of purchase and in original condition and packaging.
*Shipping charges are not refundable.